Life really isn’t about time as much as it is about moments. If you think back on your day or your week or your last 20 years what you remember are individual moments that, for one reason or another, were more important to you. One of the skills that many of the best leaders I have worked with have developed is the ability to find or create those moments for others. They know that not every moment is one where we will allow ourselves to be taught. So they either wait for the teachable ones, or they create them.
There are certain times in our life that we are open to new ideas and new ways of thinking. The best leaders understand how to make the most of these moments to literally change the future for us. They look for those infrequent opportunities when they don’t have to fight through all of our baggage to help us understand something in a different way. They know that there are two kinds of moments where we are more susceptible to being led.
Right after impact
Impact can mean many things for us but the essence is that something dramatic just happened in our lives and the time around that moment will likely stick with us forever. It could be something as severe as the death of a loved one. It might be a success we had, or a failure. Success and failure both make impact and both are teachable moments. This is one of the reasons that true leaders allow their people to fail on occasion even though it could have been prevented. They know that in the long run what they can help us learn in those moments will far outweigh the temporary setback that the failure represented. Think about the day you got a new job, or lost one. The day you had a baby or the day you graduated college. Things that happen at times like that are a permanent part of who you are and you will forever remember them. There are many less dramatic, but still impactful, moments that happen regularly though and create a perfect opportunity for us to benefit from the presence and the thoughts of a leader who wants to help us.
At the start of something new
Your first day on the new job, the first time you are making a sales call, when you change roles or get a new boss. Real leaders will recognize these as opportunities to help you by taking advantage of these moments to help you change your perspective. These are times when we pause for a moment and make decisions about how we will operate in the new environment and how success will look for us here. We will remember moments like this and they will seem to pass more slowly because we are alive, awake, and focused on the new challenge. I even read a study once that suggested the reason time seemed to speed up as we get older is because we do fewer new things and so we have fewer truly memorable moments.
Think about the important messages that we deliver every day to others when they are clearly not in one of those teachable moments; an argument with our teenager, a rushed conversation with our spouse while we are leaving for work, a meeting where people are feeling overwhelmed by everything that needs to get done. If the message is important, than making sure it’s heard and makes the intended difference is important too.
In business, and in life, we often focus on the message we want people to get and the behavior we want them to change. The reality is that we will only help someone make changes if they are open to our ideas, thoughts, and suggestions. Leadership is about more than sending the right message; it is also about sending it the right way at the right time. If you want to be the kind of leader that truly makes a difference for others then find or create those teachable moments and fill them with messages that will be remembered, forever.

Comments:
Comments (4)
Tweets that mention It's Time to Lead :
Feb 09, 2011 at 06:39 PM
[...] This post was mentioned on Twitter by Randy Hall, Kris Sabo. Kris Sabo said: RT @4thGear: Thanks Deb! RT @DebCE: Leaders Create Moments That Matter via @4thGear http://bit.ly/fhojEp [...]
Gini Dietrich:
Feb 13, 2011 at 08:17 AM
But isn't it true the only person we can change is ourself? I suppose, as a leader, we can help form opinion and try to help our teams try new things. But if they're not willing or able, there isn't anything we can do to create a moment that is teachable. I agree we can avoid delivering the important messages when others are not in teachable moments. Actually, I agree with everything you say. I'm just curious on your thoughts on the one person we can change.
Jim Alexanderjr:
Feb 14, 2011 at 08:17 AM
Gini - Correct. The only one who can accomplish change in a person, is that person. What the leader can do, though, is prepare the ground in front of others allowing teachable moments to expose themselves where they might otherwise not. Think of situations where you may have entered - bias intact, no inclination to shift opinion or direction, only to find yourself leaving with new ambition, purpose and intention. Was it the message, the timing, the leader or you? I submit it was the combination.
Randy Hall:
Feb 14, 2011 at 09:05 AM
Gini and Jim, I love it when people make me think harder about my own posts. Thank you. Gini, since you are such a cycling enthusiast I want to use a cycling analogy in order to explain what I mean by causing change in another. Let's say that you are leading a bike race and the finish is only 100 yards ahead when the person in second place comes whizzing by you. Let's also say (because we all know you would) that you dig a little deeper and give it everything you've got and pass the other cyclist in the last few feet to take the win. Who executed that burst? you did. Who was the catalyst for it? The other rider. Now let's say that you find out after the race that you beat the record time for your age group by one tenth of a second. Who's accomplishment is that? Yours, absolutely. Would you have achieved it without the other rider? Nope. Leaders find ways to create the right environment, have the right conversations, and stir the right emotions for others to accomplish more than they would have otherwise. The only difference between my analogy and what leaders do everyday is that real leaders make things like that happen on purpose to be the catalyst for changes that result in more success for others. To Jim's point, the combination helps you get further than you would have alone. how did I do? Randy