It seems almost foolish, we put people in a business, tell them what to do and because we pay them to do it, we expect them to be fully engaged and committed to doing what they are told.  But that rarely happens.

They usually show up engaged on the first day, but often, only a few short months in, we wonder why they aren’t performing like the superstar we thought we hired. 

Some managers then start trying to find incentives, compensation programs, bonuses, and other “carrots” to get the team fired up and cause them to bring their A game every day.  And sometimes it works... for a little while.  Then we resort to new tricks in an attempt to keep the momentum from falling back to its comfortable place, somewhere near mediocrity. 

Forced Employee Engagement

We might start wielding the “stick.” The “stick” goes something like this: “Either follow the handbook of rules management has created or we will fire you." 

First we call you into our office and give you “verbal warnings,” then we put you on a “performance improvement plan,” and then we  fire you.  I’m sure it’s happened, but I honestly can’t think of one person I’ve ever known or heard of who became more engaged or committed to the business because their job was threatened.  They may have stepped it up a bit when the boss was looking so they can pay their bills this month, but has that ever really caused anyone to want to work harder for the success of the business?

Incentives and Threats Don't Work

Engagement, commitment, accountability: These things aren’t driven primarily by pay or incentives and they certainly aren’t driven by threats, verbal warnings, or the employee handbook.  If they were, research would show the majority of employees are engaged, because most businesses certainly use these kinds of tactics. 

However, most studies show  only around 30 percent of employees are fully engaged.  This means you are likely trying to run your business with those who show up for the paycheck and with the goal of doing only enough to get by.  I’ve never met anyone who feels this is a good strategy for success.

Employees Aren't Bad People

Here’s the good news, they aren’t bad people, disengagement is not part of their DNA, and there are ways to turn the situation around.  You can create a business where most of the people show up every day focused on the contribution they make, and thinking about ways to grow the business, accomplish moreand be part of something they care about just as much as the owner or CEO. 

Believe it or not, we often teach our employees not to innovate, not to contribute, and not to care about the organization.  We can stop teaching them those things any time we choose.  We can instead teach them we need their thoughts, ideas, commitment, and energy and stop settling for their presence and their compliance.

Employee Engagement Webinar

We are going to spend an hour discussing how to do exactly this in your business on March 28th at noon ET.  We are hosting a free webinar on employee engagement and how to make it happen in your business or on your team. 

If you arein any way, responsible for leading a team, a business, a function, or just want to learn more about how to, we hope you will join us.

You can learn more and register here.  I think this hour will change the way you think about leading others and I look forward to seeing you there.

 

You might also enjoy:

Employee Satisfaction Is Not Employee Engagement

3 Ways Managers Kill Engagement and Crush Motivation

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I have a friend who was recently promoted to the corporate office, and in her new role she is getting her first taste of the politics and "career management" culture that can sometimes be present in that type of environment. People can appear to be constantly on stage, and to newcomers it can seem as though no one is genuine amidst what seems like non stop corporate clichés, manufactured praise and managing up. Individuals who work hard, get noticed and achieve that promotion can start second guessing their choice when they land in a world of endless meetings and overblown egos. People can be torn between being themselves and adapting to fit into the new way of working. There are five things that I think might serve you well if you find yourself making the trip to “Corporate”.

Over the years I have had the great fortune to work with many successful leaders; people who have helped their teams accomplish more and helped individuals make productive, lasting and meaningful changes in their lives. One trait that every one of those leaders had in common was the art of letting go. They were able to help people become more capable without creating dependence on the leader. The people they interacted with learned to lead themselves rather than search for leadership in others. The interesting paradox of leadership is that a great leader helps people need less leadership from others.

I stopped by a coffee shop recently and while I was waiting for my cup of coffee I couldn’t help but overhear a conversation that was happening at one of the small tables near me. One of the men there was complaining rather loudly about how someone else on his team had just gotten a promotion, even though he had been at the company much longer than the other person. He was pretty disgruntled and went on to list the reasons why he should have received the promotion. The list included, well, that he had been there longer, along with some things he didn’t like about the guy who got the job. I run into this quite a bit when I work with organizations that have never made a choice about whether they value tenure or performance more highly. It is important that you define what matters most in your business so that everyone on the team understands the guidelines and they become part of your expectations and your culture.

Very few managers show up each morning at work thinking: “Today I’m going to cause my team to disengage and demotivate them any way I can.” And yet, many managers spend a great deal of their time doing exactly that. It may not be their intention but if you observe them, talk to their teams, look at the results they cause; it is exactly what happens. So how do managers create such a huge gap between what they want to happen and what they actually cause to happen? If you watch them you will notice how some of their beliefs and actions ultimately create very different results from the ones most managers say they want.

Recently, I attended a parent teacher conference for my son, currently a second grader, and the teacher shared with me a new system they are using to evaluate the growth and performance of the kids. As I glanced over the evaluation form it struck me that things don’t change all that much from second grade to the business world when it comes to what matters most. The parameters they were evaluating for 7 year olds are much the same as the ones most organizations use to evaluate their leaders, whether they are written down or not. Take a look at the list below and think about whether your business would be better off if the leaders in it evaluated themselves on these second grade criteria.

I was working with a business leader recently who asked me the question, “why won’t my people do what I want”? The answer is relatively simple: because people do what they want. If what they want and what you want is in conflict, guess who loses every time? The challenge of leadership is to create an environment where people want to do what’s best for the team or the business. It’s an easy sentence to write, it’s a challenge to execute.

As I work with businesses one of the things I evaluate, while helping them achieve greater success, is their talent. It is rare that I don’t come across at least a few instances where there is an individual who has been performing poorly for quite some time, but whose manager has not taken any real action to try to help the individual perform better in his/her current role, or to help them find a better fit somewhere else. When I ask the question “would you hire them again tomorrow?” there is usually very little hesitation in getting the “no” out. Often we can trace poor hires back to flaws in the recruiting process that allowed them to become part of the team in the first place. We all make mistakes in hiring, it happens, but keeping three red flags in mind as we interview can greatly improve our chances of finding stars who can help us grow and thrive as a business or a team.

The hardest thing most managers ever have to do is fire an employee. In almost every instance, we are telling a decent person that they no longer have a job. Sure there are the occasions where someone deserves to lose a job because they have done something ethically wrong, but many times it is simply a poor fit with the role or the culture and we have to terminate a good person doing a bad job. The bottom line is that to grow a team or a business we need great talent and sometimes that means changing the talent we already have. Here are some things to consider as you face the prospect of making changes on your team.

I get the question a lot. How can I be a successful leader if the people above me are, well, idiots? Or worse even, what if they are egotistical, unethical jerks? The good news is that you can still become the right leader for your team and those around you in spite of a boss handicap. The bad news is you will have to work a little harder and, at times, repair or prevent the damage done by people above you in the organizational food chain.